FAQs

Unused items can be returned within 30 days of delivery. If the return is due to a change of mind and the product is in good condition, a 10% restocking fee will be deducted from the refund. Used items must be in the same condition as received, with original packaging and tags where applicable.

To initiate a return, please contact our support team at support@wildernessandwaves.co. Provide your order number, the item you wish to return, and the reason for the return. We will guide you through the process and provide a return shipping label if applicable.

Yes, exchanges are possible within 30 days of delivery. Please contact our support team at support@wildernessandwaves.co to arrange an exchange. Include your order number and the item you wish to exchange.

We offer a flat-rate $10 USPS shipping label for returns within the contiguous U.S. The $10 will be deducted from your refund. International customers must cover return shipping costs.

Returns are processed within 3-5 business days of arrival at our distribution center. You will receive an email notification once your return is processed. Approved refunds will be processed to your original payment method within 7 business days.

If your order arrives damaged, please contact the shipping carrier to file a claim. Retain all packaging materials and damaged goods to support your claim. Additionally, inform our support team at support@wildernessandwaves.co for further assistance.

You can check the status of your order by logging into your account on our website and navigating to the 'Order History' section. You will also receive email updates with tracking information once your order has shipped.

We offer standard shipping (7-20 business days) and expedited shipping (5-10 business days). Free shipping is available on orders over $50, excluding certain locations like Alaska, Hawaii, U.S. territories, and international addresses.

Free shipping is automatically applied to orders over $50 at checkout, after any discounts or promotions. This offer is periodically updated and advertised on our website.

Currently, we only ship within the United States. International shipping may be considered in the future, so stay tuned for updates.

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.

Once your order has shipped, you will receive a confirmation email with tracking information. The tracking number will be activated within 24 hours of shipment. You can also track your order through your account on our website.

Please refer to our sizing chart available on each product page. Measure your foot length and compare it to the chart to select the appropriate size.

Our hiking and camping storage bags come in various sizes. Detailed dimensions are provided on each product page to help you choose the right size for your needs.

For snorkel masks, measure the distance from the bridge of your nose to your chin. If the measurement is under 4.7 inches, choose S/M; if it's greater, choose L/XL. For flippers, refer to the size chart on the product page based on your shoe size.

Yes, our life jackets feature adjustable straps to ensure a secure and comfortable fit. Please refer to the product description for detailed sizing information and adjustment instructions.

Our products are made from high-quality, durable materials designed to withstand outdoor conditions. Specific materials are listed in the product descriptions on each product page.

Proper care instructions are provided with each product. Generally, it is recommended to clean your gear with mild soap and water, allow it to air dry, and store it in a cool, dry place. Avoid prolonged exposure to direct sunlight to prevent material degradation.